March 2019

This section provides a summary of how to use the Adult Policies, Procedures and Practice (APPP) resource and its main features.

Please note: the look and layout of this site has changed and the Contents list has also been reordered. If you cannot find what you are looking for, please use the Search facility.


Finding your way round this Resource

This site has been changed to a new look and layout. On the home page there are five buttons:

  • The Service – will contain information about the Rutland Adult Social Care service;
  • ASC Procedures – which contains policies, procedures and practice guidance for Rutland Adult Social Care;
  • Continuing Practice Development – which contains information for Rutland staff only (password protected) about current practice issues and includes the Social Work Forums(see below);
  • Safeguarding – which has links to safeguarding information for both children and adults in Rutland;
  • Useful Links – which has links to the most commonly used local and national web pages for Rutland staff;
  • Legislation and National Guidance – which has links to relevant information for Adult Social Care staff.

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as phones or tablets):

  • Home contains the introduction page of the ASC Procedures section. It also includes Using this APPP (this page) which gives information about using this site, and Register with Rutland Adult Social Care to receive notification when this APPP is updated.
  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
  • Resources provides a range of relevant supporting information (see below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
  • Contact has a contact form for you to send a message to Rob Jackson, Senior Case Manager who is the contact for the Rutland APPP and who  oversees the coordination of this site, should you have a comment or suggestion you wish to make.

Accessibility Options

This resource has a number of different options to aide online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP on Mobile Phones and Tablets

This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to supplement the information in the policies, procedures and practice chapters, including:

For ease of use, if you can open the manual in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

If there are any documents or links you would added to this section, please contact Robert Jackson (see Contact Form).


With each revised edition of this online resource, we indicate in the table below which chapters are new or have been updated. This information is also included at the top of each relevant chapter.

March 2019

Please note: the Contents list has been reordered. If you cannot find what you are looking for, please use the Search facility.

As well as the new look site and the amended and new chapters below, this latest version has a number of other new facilities. Click on the links to read more about the:

Chapter Detail
Amended chapters
Data Protection Act 2018  This chapter was updated to reflect the commencement of the Data Protection Act 2018.
Assessment Section 20, Continuing Healthcare has been amended to reflect the revised guidance issued by the Department of Health and Social Care.
End of Life Care This chapter was amended to reflect the Supreme Court ruling, see 3.2, Persons in a vegetative state. Section 5.1, Best Interests Test and Appendix 1: An NHS Trust and others (Respondents) v Y (by his litigation the Official Solicitor) and Another (Appellants) [2018] UKSC 46 were also added.
Protecting Property of Adults being Cared for away from Home, including Pets  This chapter was amended to include links to good practice from the RSPCA and HM Government codes of practice.
Self-funders This chapter has been amended throughout as a result of legal review to add further clarification.
Making Advance Decisions This chapter was been amended to provide more detail and clarification. Sections 1, Introduction, 2, Advance Statements, 3, Advance Decisions and 4, Do not Resuscitate are all new.
No Recourse to Public Funds This chapter was amended to update the link to the revised practice guidance for local authorities in assessing and supporting adults who have no recourse to public funds. Further information has also been added.
Interpreting, Signing and Communication Needs This chapter was amended to include a link to the Accessible Information Standard, which publicly funded adult social care services are legally required to follow
Dementia: Practice Guidance This chapter has been amended to add a link to Leicestershire Police’s Herbert Protocol, which provides information about what to do when someone with dementia goes missing. A link was also added to Dementia: assessment, management and support for people living with dementia and their carers published by NICE.
Complaints This chapter has been amended to add a link to Adult Social Care Resources regarding complaints, published by the Local Government and Social Care Ombudsman.
New chapters
Professional Capabilities Framework for Social Work This chapter outlines the main principles and points of the Professional Capabilities Framework.
Mental Health Act 1983 This chapter provides an introduction and basic details of the most commonly known and used sections of the MHA and outlines the amendments made in 2007.
Emerging Concerns Protocol This chapter summarises the Emerging Concerns Protocol which was developed via the Health and Social Care Regulators Forum to enable organisations and partners to act early, where there are concerns.
Ill Treatment and Wilful (Deliberate) Neglect This chapter outlines the main offence types that can be committed by workers and organisations who are responsible for caring for adults.
Charging and Financial Assessment Leaflets for adults and their carers have been added in Local Documents, Forms, Leaflets and Letters and links added in all the chapters in this section.
Research and Report Briefings  Click on the link to see the research and report briefings regularly published by Policy Partners Project.

Making changes to future editions

If you wish to make any changes to chapters, please first speak to Robert Jackson, Senior Case Manager, who is the Rutland contact for this resource. The chapter you wish to amend must be copied into Word and amended using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require.

Date of Next Revision

The Continuing Professional Development section is updated regularly by Rob Jackson, so visit this section regularly to keep informed of practice issues in Rutland, and to view and participate in the Social Work Forums discussions.

The chapters in this APPP are now being updated annually; the next review will be in April 2020.

The Legislation and National Guidance section is regularly updated by Policy Partners Project.

If you want to make any amendments or suggestions please contact Robert Jackson (using the Contact Form).


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter.

If you want to narrow down your search include ” either side of the word/s, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Continuing Practice Development

The Continuing Practice Development section is managed by Rob Jackson in Rutland and reflects current practice issues in the directorate. It is password protected and only accessible by Rutland Adult Social Care staff with a email.

Practice Forums

The Practice Forums is a facility for staff in Rutland Adult Social Care to discuss different practice issues. It is located within the Continuing Practice Development section (see above) of this APPP. Only staff employed by Rutland Adult Social Care can participate. When you enter your email address to sign up, you must first agree to the terms of use for the Forums.

Click here to read Using the Practice Forums.

Reading Confirmation

This form enables staff in Rutland Adult Social Care to confirm they have read specific chapters in this APPP. This is useful for newly employed staff as part of their induction, supervision, CPD and for team discussions for example.

When you complete and submit the form, it is stored in a secure database accessed only by Rob Jackson and Rutland Adult Social Care managers.

Feedback Form

This site now has a facility for you to give feedback to Rutland, about  chapters you read. At the end of each chapter there is a Feedback Form. You can complete and submit it and the information will be sent to Rob Jackson. Other staff or members of the public will not be able to see the comments.

Register with Rutland Adult Social Care

We recommend you ‘Register with Rutland Adult Social Care‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.


The chapters in this resource have been designed to be used as an online resource. They are easier to update when online and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst this resource is usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.


The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.